As delivery companies face increased shipments for the holidays, a Signifyd report shared with Retail Dive found that delivery times in November and December improved by 47% compared to last year, and cancellations have dropped by 52%.
Efficient and simple, yet secured delivery looks like it’s going to be one of the next major hurdles. Keeping both the combined delivery cost and replacement cost (for those items which go missing) as low as possible is the next challenge, especially if macroeconomic effects amplify the number of stolen packages. A camera might be nice to know it happened, but is going to have little impact on preventing it in the first place, so there will have to be some other solutions presented into the market.
Both the Click and Collect or the Locker option provided by some retailers/shippers add to the secure, but take away from the simple and convenient option. Handing the package to the recipient adds time/cost and delay/redelivery for when they’re not available. I don’t know where we’ll go with this challenge, but it’s a very interesting problem to see the variety of solutions which are proposed.
I participate in Amazon Key which gives access to my garage for deliveries and was thinking at some point it might make sense for them to subsidize the myQ device or maybe develop one of their own.
I remember growing up in a house that had a secure, through the wall, milk delivery locker (which we didn’t use because we didn’t get milk delivered).
Maybe time for something like that again–simple, well designed mechanical security and convenience. IF through the wall needs to be well insulated. Can be as simple as a metal box on the porch with a lock and a intake chute like a USPS style street mailbox.
Secure delivery is an opportunity that needs a clever solution - I think lockers are a good solution close to consumers. What happens at consumer homes for me is the opportunity.