Dive Brief: Merchants’ satisfaction with their payment processors has declined, according to the results of an annual survey by the consulting firm J.D. Power.
Link: Merchants frustrated with fees, tech issues | Retail Dive
On a 1,000 point scale, Bank of America scored 886, Square scored 873 — down five points since last year — and Paysafe scored 867, a 53 point jump for that company over last year.
Rounding out the top ten were PayPal, Chase Merchant Services, Global Payments, Wells Fargo Merchant Services, Stripe, Priority Payment Systems and North American Bancard, J.D. Power said. Chase Merchant Services’ score dropped 18 points, pushing it from second to fifth place.
Link: Apple Pay usage rising
- I’m pretty sure merchants were never happy with payment providers?
- Frankly I think a lot of people have to worry about Apple Pay in the US.