Hands on with Walmart's new (but buggy) 'Text to Shop' feature

In theory, chat-based shopping is supposed to simplify online shopping by bringing it into a more familiar texting interface. But in practice, Walmart’s chatbot made some missteps when we tried it, making for a more cumbersome experience compared with a traditional order placed through the Walmart website or app.

Conversational commerce seems like the uncle you have that only texts you when he has an IT problem he cant solve.