Amazon's sales terms and delivery 'dark patterns' face probe in Poland

The UOKiK’s investigations so far have found Amazon does not treat the placing of an order as a sales contract, despite emailing consumers a confirmation of their order — which shoppers may assume is the conclusion of the sales contract. Instead, Amazon’s terms specify the moment of shipment as the binding sales contract — however the regulator also found the company is not clearly communicating this salient detail to consumers.

From my own previous experience, Poland is one of the strictest in Europe in terms of all aspects of conduct of B2C ecommerce, including price/inventory display (e.g. no misrepresentation of available stock or promotion end dates to create false call to action, display of “was” prices), etc. Similarly strict in physical stores.

1 Like

This is exactly why I think Amazon will have to make changes in Poland based on local regulations.